Our Commitment to Privacy
At Feedback Pipe, we believe in transparency and protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our service.
Information We Collect
Configuration Data
When you configure your feedback widget, we collect:
- Webhook URLs (for Slack, Telegram, Discord, webhook)
- Bot tokens and chat IDs (for Telegram)
- Widget customization preferences (colors, text, position)
- Feedback type presets (Pro plan only)
Usage Data
We may collect basic usage statistics such as:
- Number of feedback submissions processed
- Integration types used
- General service performance metrics
What We DON'T Collect
We do not store your feedback content. This is a core principle of our service:
- We don't store feedback messages
- We don't store screenshots
- We don't store user information from feedback
- We don't create user profiles
- We don't track individual users
Feedback Pipe acts as a "postman" - we receive feedback and immediately forward it to your chosen channel, then delete it from our servers.
How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Process and forward feedback to your configured channels
- Improve our service performance
- Provide customer support
- Send important service updates (if you've provided contact information)
Data Security
We implement appropriate security measures to protect your information:
- All data transmission is encrypted using HTTPS
- Configuration data is stored securely
- Feedback data is processed in memory only and not stored
- Regular security audits and updates
Data Sharing
We do not sell, trade, or share your personal information with third parties, except:
- When required by law
- To protect our rights or safety
- With your explicit consent
Cookies and Tracking
We use minimal cookies and tracking:
- Essential cookies for service functionality
- No advertising cookies
- No cross-site tracking
- No analytics on individual users
Your Rights
You have the right to:
- Access your configuration data
- Update or correct your information
- Delete your account and data
- Opt out of communications
- Request data portability
Data Retention
We retain your configuration data only as long as necessary to provide our service. Feedback content is not retained at all.
International Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international transfers.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
